Homepage Terms & Conditions

Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the HolidayAdvisors website and the booking services we provide. By accessing our website and making a booking, you agree to these Terms and Conditions in full. If you do not accept any part of these Terms and Conditions, you must not proceed with using the website or booking any travel services.

All customer service communications and booking inquiries should be directed to:

HolidayAdvisors Limited
12 Savoy Parade, Southbury Road, Enfield, EN1 1RT, United Kingdom
Email: info@holidayadvisors.co.uk

2. Contract

When you make a reservation through HolidayAdvisors, we act as an agent on your behalf, arranging bookings with various principals or service providers, such as airlines, hotels, tour operators, car rental agencies, and other travel service providers. Your contract is directly with the principal(s) or service provider(s) listed on your booking confirmation.

As an intermediary, HolidayAdvisors does not accept responsibility for the services provided by these third parties. Each principal or supplier’s Terms & Conditions will apply to your booking, and we strongly recommend reviewing them carefully before confirming your reservation. Copies of these terms can be requested if required.

3. Booking Process

3.1 Accuracy of Information

Customers must ensure that all names, dates, and travel details match those in their passports. Any discrepancies may lead to additional charges or denied boarding.

3.2 Travel Documentation

It is the responsibility of each passenger to ensure they have all necessary travel documents, visas, and health requirements prior to departure. HolidayAdvisors is not responsible for any issues arising due to missing or incorrect travel documents.

3.3 Flight & Baggage Information

Airfares are only guaranteed once tickets have been issued. Passengers must check with the airline for details regarding baggage allowances, fees, and restrictions, as these policies vary by carrier.

3.4 Airport Check-in

Passengers must check in at least 3 hours before departure for international flights. Failure to arrive on time may result in denied boarding, and tickets are generally non-refundable in case of a no-show.

3.5 Personal Data & Data Sharing

To process your booking, we may share your personal details with relevant travel service providers, including airlines, hotels, and tour operators. In cases of international travel, data may be transferred outside the UK and the European Economic Area (EEA).

By completing your booking, you consent to this data sharing for the purpose of fulfilling your travel arrangements. For full details on how we handle your data, please refer to our Privacy Policy.

4. Payment Terms

A minimum deposit of £150 per person is required at the time of booking unless stated otherwise by the travel supplier.
For bookings made less than 12 weeks before departure, full payment is required at confirmation.
If only a partial payment is made, the balance must be cleared at least 12 weeks before departure. Failure to do so may result in cancellation by the travel supplier, with applicable cancellation fees.
Once payment has been received, HolidayAdvisors will issue an ATOL certificate and confirmation invoice for your booking.

5. Cancellation & Amendment Policy

5.1 Cancellation by Customer

To cancel a booking, you must submit a written request via email. Cancellation fees apply as per the supplier’s Terms and Conditions, which may be up to 100% of the total booking cost.

Refunds will not be provided for any non-refundable components of your booking. If your reason for cancellation is covered under your travel insurance policy, you may be eligible for reimbursement through your insurer.

5.2 Amendments to Your Booking

Any changes to an existing booking are subject to a modification fee of £50 per booking, plus any additional fees charged by the airline or service provider.
Changes requested less than 10 weeks before departure may be treated as a cancellation, with full cancellation fees applied.
If you wish to transfer your booking to another person, this may be possible depending on the supplier’s Terms & Conditions.

6. Insurance

We strongly advise all travelers to take out comprehensive travel insurance to cover:

Trip cancellation due to unforeseen circumstances
Medical expenses and repatriation
Baggage loss or theft
Flight delays or disruptions

Some destinations require mandatory travel insurance. It is the customer’s responsibility to check visa and insurance requirements before traveling. HolidayAdvisors is not liable for any losses arising from a lack of adequate coverage.

7. Travel Changes & Force Majeure

7.1 Changes to Your Booking

In rare circumstances, we may need to modify or cancel your booking due to operational reasons, government restrictions, or force majeure events. In such cases, we will:

Offer an alternative holiday package of similar value, if available.
Provide a full refund if no suitable alternative is available.

Changes such as flight schedules, aircraft type, or routing are not considered material changes, and we are not obligated to provide compensation for such adjustments.

7.2 Force Majeure Events

HolidayAdvisors is not responsible for disruptions caused by events beyond our control, including but not limited to:

Natural disasters (earthquakes, hurricanes, pandemics)
Political instability (war, riots, terrorism)
Industrial disputes (airline strikes, supplier bankruptcies)
Severe weather conditions

8. Customer Conduct & Responsibilities

We reserve the right to terminate your booking without refund if:

You engage in unruly behavior that affects other passengers or travel service providers.
You fail to comply with visa, passport, or health requirements.
You misuse travel arrangements or attempt to fraudulently alter bookings.

All customers must respect local laws, customs, and regulations of their travel destinations.

9. Complaints & Dispute Resolution

If you experience issues with your booking, please:

Contact our customer support team or the local service provider immediately for assistance.
If the issue is unresolved, submit a formal complaint to info@holidayadvisors.co.uk within 28 days of your return.

Failure to report issues at the time of occurrence may affect our ability to investigate and resolve the matter.

10. Passport, Visa & Health Requirements

Travelers must ensure they have a valid passport (typically valid for at least six months beyond the return date).
Visa requirements vary by destination. You must check with the relevant embassy or consulate for visa policies before traveling.
Some countries may require vaccinations, COVID-19 tests, or quarantine measures upon arrival.

HolidayAdvisors is not responsible for denied boarding or entry due to failure to meet visa, passport, or health requirements.

11. Financial Protection

HolidayAdvisors operates under ATOL protection, ensuring that your booking is financially secured. If we or any of our suppliers become insolvent, you may be entitled to compensation or alternative travel arrangements under UK Civil Aviation Authority (CAA) regulations.

12. Governing Law & Jurisdiction

These Terms and Conditions are governed by English law. Any disputes shall be resolved exclusively in the courts of England and Wales.

13. Contact Information

For inquiries or assistance, you can reach us at:

Email: info@holidayadvisors.co.uk
Phone: +44 (0) 203 7958828
Address: 12 Savoy Parade, Southbury Road, Enfield, EN1 1RT, United Kingdom

By proceeding with a booking through HolidayAdvisors, you confirm that you have read, understood, and agreed to these Terms and Conditions.