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Homepage GDPR Data Protection Policy

GDPR Data Protection Policy

HolidayAdvisors Limited

1. Introduction

HolidayAdvisors Limited operates as a travel service provider, processing personal data to arrange, organize, and mediate various travel and tourism services. In compliance with the General Data Protection Regulation (GDPR) and relevant data protection laws, HolidayAdvisors is committed to protecting your personal information throughout all stages of its processing. This notice is intended for natural persons (data subjects) whose personal data we process in the course of providing our services.

We take the protection of your personal data seriously and have established policies to ensure compliance with GDPR regulations. This notice outlines how we collect, use, and secure personal data, and it is updated periodically to reflect changes in legal or operational practices.

2. Data Protection Officer (DPO)

HolidayAdvisors, located at 12 Savoy Parade, Southbury Road, Enfield EN1 1RT, United Kingdom, has appointed a Data Protection Officer (DPO) to ensure compliance with data protection regulations.

3. Collection of Data

HolidayAdvisors collects personal data primarily from customers for the purpose of delivering travel and tourism services. This data may include, but is not limited to:

  • Personal information: Name, date of birth, gender, nationality, and contact details (email, telephone, and address).
  • Travel documents: Passport details, visa information, vaccination records (if required).
  • Payment details: Credit/debit card information for payment processing.
  • Service-specific data: Dietary preferences, mobility aids, and other special requirements.
  • Communication data: Email correspondence and phone call recordings.

We use this data to fulfill our contractual obligations to you and provide the requested services. We do not sell your personal data or share it with third parties, except where required by law or necessary to fulfill the service.

3.1 Processing Data for Specific Services

Accommodation Services: To book accommodations, we collect data such as names, personal identification details, and contact information. This information may be shared with accommodation providers and wholesalers who must comply with GDPR.

Passenger Carriage Services: For travel arrangements, we process data like names, identification details, and service preferences. This data may be shared with transportation providers, who are responsible for adhering to GDPR standards.

Package Tours: When booking package tours, we collect and share required personal information with tour operators and service providers.

Conference Services: For conference arrangements, we process participant data, including names, identification details, and dietary preferences. This information may also include photos and videos for event purposes.

Guide and Tour Services: Personal data such as names, travel schedules, and special requirements are shared with service providers like tour guides and interpreters.

Visa Application Services: For visa applications, we collect required personal data and transfer it to the respective authorities or service providers.

Travel-Related Insurance: We process personal data such as names and contact details when arranging travel insurance services.

Transport Rental Services: For vehicle rentals, we collect personal and driving-related information, sharing it with rental service providers as necessary.

Loyalty Cards: To manage loyalty programs, we collect personal data and track travel habits to provide relevant benefits and offers.

Marketing Communications: With your consent, we use personal data to send newsletters, special offers, and reminders. You can opt out anytime.

4. Retention and Use of Data

We retain personal data for as long as required by law and necessary for the service. Data is stored securely in EU-compliant databases, and access is restricted to authorized personnel.

5. Rights of Data Subjects

As a data subject, you have the following rights:

  • Access your personal data.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Withdraw consent for data processing.

For any inquiries or requests, contact us at info@holidayadvisors.co.uk.

6. Data Security

HolidayAdvisors employs physical, technical, and administrative measures to protect your data. Firewalls, secure networks, and regular updates are used to safeguard personal information. Employees are trained on data protection practices, and access is restricted to those who require it for service delivery.

7. Data Transfers Outside the EU

If service delivery requires transferring data outside the EU, we ensure appropriate safeguards are in place to protect your data under GDPR guidelines.

8. Updates to the Privacy Policy

This privacy notice is subject to updates to reflect changes in law or operations. Please visit our website regularly for the latest version.

Last Updated: December 2024

For further information or assistance, contact us at:
Email: info@holidayadvisors.co.uk
Address: 12 Savoy Parade, Southbury Road, Enfield EN1 1RT
Phone: +44 (0) 203 7958828

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