Homepage GDPR Data Protection Policy

GDPR Data Protection Policy

HolidayAdvisors Limited Privacy Notice

1. Introduction

HolidayAdvisors Limited operates as a travel service provider, collecting and processing personal data to arrange, manage, and facilitate various travel and tourism services. In accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws, HolidayAdvisors is committed to safeguarding your personal information throughout all stages of its processing.

This privacy notice applies to natural persons (data subjects) whose personal data we process while providing our services. We take data protection seriously and have implemented policies to ensure compliance with GDPR. This notice explains how we collect, use, and secure personal data, and it is updated periodically to reflect changes in legal or operational requirements.

2. Data Protection Officer (DPO)

HolidayAdvisors has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with data protection regulations.

Contact Details:

Email: info@holidayadvisors.co.uk
Address: 12 Savoy Parade, Southbury Road, Enfield EN1 1RT, United Kingdom

3. Collection of Data

We collect personal data directly from customers for the purpose of delivering travel and tourism services. The information collected includes, but is not limited to:

Personal Information: Full name, date of birth, gender, nationality, contact details (email, telephone, and address).
Travel Documents: Passport details, visa information, vaccination records (if required by destination regulations).
Payment Details: Credit/debit card information necessary for processing payments.
Service-Specific Data: Dietary requirements, mobility assistance needs, and other special requests related to travel.
Communication Data: Email correspondence, phone call recordings, and customer support interactions.

We use this data strictly to fulfill our contractual obligations and provide the requested services. We do not sell personal data and only share it with third parties when necessary for service delivery or where legally required.

3.1 Processing Data for Specific Services

Accommodation Services: We collect and share necessary details with hotels, resorts, and accommodation providers in compliance with GDPR.
Passenger Transport Services: Travel booking details, such as identification and preferences, are shared with airlines, train, and bus service providers.
Package Tours: Customer details are shared with tour operators and local travel agencies.
Conference and Event Services: We process participant data, including names and dietary preferences, and may collect event photos or videos.
Guided Tours and Excursions: Information such as names, travel schedules, and accessibility requirements is provided to tour guides and interpreters.
Visa Application Services: Necessary visa-related personal data is submitted to the relevant embassies or application centers.
Travel Insurance: Information required for insurance policies is processed and shared with insurance providers.
Transport Rental Services: Personal and driving license details are shared with car rental companies where necessary.
Loyalty Programs: We collect personal data to manage travel reward schemes and offer benefits based on travel habits.
Marketing Communications: With your consent, we send promotional emails, special offers, and reminders. You may opt-out at any time.

4. Retention and Use of Data

We retain personal data only as long as necessary to fulfill legal obligations and provide services. Typically, we store data for six years to comply with contract and regulatory requirements. All data is securely stored in GDPR-compliant databases with access restricted to authorized personnel.

5. Your Rights as a Data Subject

Under GDPR, you have several rights regarding your personal data, including:

Right to Access – Request a copy of the personal data we hold about you.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten) – Request deletion of your data when it is no longer necessary for the original purpose.
Right to Restrict Processing – Limit how your data is processed in certain situations.
Right to Object – Withdraw consent for marketing communications or object to data processing based on legitimate interests.
Right to Data Portability – Request transfer of your data to another service provider in a structured format.

To exercise these rights, contact us at info@holidayadvisors.co.uk.

6. Data Security Measures

We employ strict security measures to protect personal data, including:

Physical security: Secure data storage and restricted access to sensitive information.
Technical security: Firewalls, encryption, and secure networks to prevent unauthorized access.
Administrative controls: Regular staff training on data protection best practices.

Only authorized employees and service providers involved in service delivery have access to personal data, ensuring compliance with GDPR.

7. Data Transfers Outside the EU

If service delivery requires the transfer of personal data outside the European Union (EU), we ensure that appropriate safeguards are in place to protect your information. These safeguards comply with GDPR regulations and include data protection agreements with third parties.

8. Updates to This Privacy Policy

This privacy notice is subject to periodic updates in response to changes in laws, regulations, or operational processes. The latest version will always be available on our website. If significant updates occur, we may notify users via email or display an announcement on our website.

Last Updated: December 2024

How to Contact Us

For inquiries regarding this privacy policy or your personal data, please reach out to us using the contact details below:

Email: info@holidayadvisors.co.uk
Phone: +44 (0) 203 7958828
Address: 12 Savoy Parade, Southbury Road, Enfield EN1 1RT, United Kingdom

We are committed to protecting your privacy and ensuring that your data is processed lawfully, securely, and transparently.