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What Information Do We Collect and Why? We need to collect, use, and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship, we may collect personal and contact details such as title, full name, address, telephone number, and email address. Passport number, date of birth, and nationality may be required for airline bookings. Payment information, including card number, security code, expiration date, and cardholder name, is collected for payment processing. Additional information like frequent flyer numbers, car rental program preferences, and dietary or health requirements may also be gathered if relevant to travel arrangements. Information you provide through our website forms, such as email address and travel preferences, is used to keep you informed of offers and products. Call recordings for quality control, interactions on our social media platforms, and IP address data collected through cookies also contribute to creating a seamless user experience.
How Will We Collect This Information? Personal data is generally collected during your interactions with us, such as when you make bookings or inquiries via phone, email, or our website. It can also be gathered when subscribing to marketing communications, speaking with customer service, or participating in promotions. In cases where bookings are made on behalf of another person, we rely on the authority of the person making the booking to act on behalf of all parties involved.
What Do We Use Your Personal Data For? We use personal data to perform our duties as a travel agent, including processing bookings and providing travel confirmations and updates. This is essential for completing transactions. Legitimate interests include sending targeted marketing communications, updates on special offers, and customer service purposes. With your explicit consent, your personal information may also be used for email newsletters or promotional content.
With Whom Do We Share Your Personal Data? Your information may be shared with primary suppliers such as airlines, hotels, and tour operators to fulfill bookings. It may also be shared with third-party service providers for credit card processing, analytics, and fraud prevention. In compliance with legal obligations, data may be disclosed as required. For international bookings, your data may be transferred to our overseas entities under applicable safeguards.
How Long Do We Keep Your Personal Data? Personal data is retained as long as necessary for the original purpose of collection. Typically, this is six years to protect against contractual claims and in line with legal and regulatory requirements.
Your Rights You have the right to confirm whether we process your data, access your personal data, request corrections for inaccuracies, request deletion of data where appropriate, and withdraw consent for processing at any time. For such requests, please contact us at info@holidayadvisors.co.uk.
IP Addresses and Cookies We collect IP address information to monitor the devices and networks used to access our website. Cookies enhance user experience by tracking site activity and enabling analytics through tools such as Google Analytics.
Changes to This Privacy Policy We may update this policy periodically. Notifications about significant changes will be sent to the email address you provided or displayed prominently on our website.
Visiting Our Website from Outside the United Kingdom If you access our website from outside the UK, your data may be transferred to and stored in the UK. We take all necessary precautions to protect your information according to applicable laws.
How to Reach Us For any questions regarding this Privacy Policy or our services, contact us at info@holidayadvisors.co.uk or call us at +44 (0) 203 7958828. You may also visit our head office at 12 Savoy Parade Southbury Road, ENFIELD EN1 1RT.