At HolidayAdvisors Limited, registered at 12 Savoy Parade Southbury Road, ENFIELD EN1 1RT, United Kingdom, we are committed to protecting your privacy and safeguarding your personal information. We recognize the importance of your data and ensure that it is collected, processed, and stored responsibly in compliance with applicable data protection laws.
What Information Do We Collect and Why?
As a travel agency, we need to collect, use, and share personal data to facilitate travel bookings and provide seamless services. The information we may collect includes:
- Personal and Contact Details – Full name, title, address, telephone number, and email address to process bookings and provide confirmations.
- Travel Identification Information – Passport number, date of birth, and nationality, as required for airline reservations and international travel compliance.
- Payment Details – Credit/debit card number, security code, expiration date, and cardholder name to process payments securely.
- Preferences and Special Requirements – Frequent flyer numbers, car rental program details, dietary preferences, and health-related information when relevant to travel arrangements.
- Marketing and Communication Data – Email address and travel preferences to send offers and updates on services.
- Online Interactions and Usage Data – Call recordings for quality assurance, social media interactions, IP address data, and cookies to optimize your experience on our platforms.
How Do We Collect This Information?
Your personal data is collected when you interact with us, such as:
- Booking or inquiring about travel services via phone, email, or our website.
- Subscribing to marketing communications, promotions, or loyalty programs.
- Engaging with our customer service team.
- Participating in surveys, promotions, or contests.
- Browsing our website, where cookies and analytics tools track user activity.
If you make a booking on behalf of someone else, we assume that you have the authority to provide their personal details and consent to their data being processed in accordance with this policy.
How Do We Use Your Personal Data?
We process your personal information for the following purposes:
- Travel Bookings & Transactions – To confirm and manage travel reservations, issue tickets, and provide booking-related updates.
- Customer Support & Service Improvement – To assist with inquiries, complaints, or changes to bookings and improve customer service experiences.
- Marketing & Promotions – To send special offers, travel-related recommendations, and promotional content based on your interests.
- Legal Compliance & Security – To meet legal obligations, prevent fraud, and ensure cybersecurity on our platforms.
Marketing communications will only be sent with your explicit consent, and you can opt out at any time.
Who Do We Share Your Personal Data With?
To fulfill travel bookings and provide related services, we may share your personal data with:
- Travel Suppliers & Service Providers – Airlines, hotels, tour operators, car rental agencies, and transfer services.
- Third-Party Partners – Payment processors, fraud prevention agencies, and analytics service providers.
- Regulatory Authorities – Government agencies and legal entities when required for compliance with international travel regulations or legal proceedings.
For international bookings, your data may be transferred outside the UK to ensure seamless travel arrangements. We implement appropriate safeguards to protect your information.
How Long Do We Keep Your Personal Data?
We retain personal data only for as long as necessary for the original purpose of collection. Typically, we store data for six years to meet contractual, regulatory, and legal obligations, including dispute resolution and fraud prevention. After this period, data is securely deleted or anonymized.
Your Rights Over Your Data
You have the following rights regarding your personal data:
- Right to Access – Request a copy of the personal data we hold about you.
- Right to Correction – Update any inaccurate or incomplete information.
- Right to Deletion – Request the deletion of your data where legally applicable.
- Right to Object & Restrict Processing – Withdraw consent for marketing communications or object to how your data is used.
- Right to Data Portability – Request a copy of your data in a structured format for transfer to another service provider.
To exercise any of these rights, please contact us at info@holidayadvisors.co.uk.
IP Addresses and Cookies
We collect IP address data to monitor network security, prevent fraudulent access, and enhance user experience. Cookies enable us to personalize content, analyze website traffic, and optimize functionality using tools such as Google Analytics.
You can manage cookies through your browser settings, but disabling them may limit access to some features of our website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in data protection laws, our business practices, or new technologies. Any significant changes will be communicated via email or displayed prominently on our website.
Accessing Our Website from Outside the UK
If you access our services from outside the UK, your data may be transferred to and stored within the UK. We implement necessary safeguards to ensure compliance with applicable data protection regulations.
How to Contact Us
For any questions regarding this Privacy Policy or how your personal data is handled, you can reach us at:
- Email: info@holidayadvisors.co.uk
- Phone: +44 (0) 203 7958828
- Office Address: 12 Savoy Parade Southbury Road, ENFIELD EN1 1RT, United Kingdom
We are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently.
